Returns policy
At Buy Elite Brands, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of the purchase date for a full refund, excluding shipping charges. Please read our returns policy carefully before proceeding.
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Eligibility: To be eligible for a return, the item(s) must be in their original, unused condition, with all packaging and accessories included. Items that have been used, damaged, or altered will not be accepted for return.
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Return Process: To initiate a return, please contact us at buyelitebrands@gmail.com with your order number and the reason for the return. We will provide you with a return authorization and instructions for shipping the item(s) back to us.
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Refunds: Once we receive and inspect the returned item(s), we will process your refund within 7 business days. The refund will be issued to the original payment method, and you will receive an email confirmation.
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Shipping Costs: The customer is responsible for all shipping costs associated with returning the item(s). We recommend using a trackable shipping service to ensure that your return is received.
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Exchanges: We do not offer exchanges at this time. If you would like a different item, please return the original item(s) and place a new order.
If you have any questions or concerns about our returns policy, please contact us at buyelitebrands@gmail.com or call us at 800-643-6054.
Our return address is:
4195 Chino Hills Parkway Chino Hills, California 91709 United States